Stacey Smith has joined Trinity Fire & Security to lead the company’s Customer Service strategy, bringing with her extensive experience in customer service and operations leadership, where she’s built a track record of driving improvement and growth across large teams.

Like all PTSG companies, Trinity Fire & Security is committed to delivering exceptional service and Stacey is at the forefront of this mission.

Stacey explains: “My focus is on creating a customer-centric culture that empowers people, simplifies processes and delivers a consistently high-quality experience.”

With years of experience leading customer service and operations teams, Stacey understands that great service starts with great people. Her approach is straightforward: empower your team, remove unnecessary complexity and keep the customer at the centre of every decision.

“When you simplify processes and trust your people to do what’s right for the customer, you create an environment where excellence becomes the standard.” 

Welcome to the team Stacey.